Returns & Exchanges

At HOLY, we strive for complete satisfaction with every bite; however, due to the perishable nature of our food products, we offer a specialized resolution process for any issues encountered. If your order arrives damaged or incorrect, please reach out to us within 7 days of delivery for a full refund or replacement.

Return Process

• 1.
  Contact Support

  Email our customer care team with your order number and a brief explanation of the issue regarding your food items.

• 2.
  Provide Documentation

  Attach clear photos of the packaging and the product if there is visible damage or a quality concern to help us expedite your claim.

• 3.
  Review Process

  Our quality assurance team will review your request within 48 hours to ensure it meets our safety and freshness standards for a return.

• 4.
  Resolution

  Once approved, we will initiate a refund to your original payment method or ship out a fresh replacement immediately at no extra cost.